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Terms and Conditions
Principle Terms
This agreement commences once you have made your first payment and registered for your account through the mobile app or online sign-in process, at which point a contract off terms will come into existence between you and us.
You will be entitled to all the rights and privileges set for the type of membership chosen.
Membership
The membership is personal, and cannot be shared.
Services
The membership entitles the usage and access to all 96 Training (NINETYSIX COACHING LIMITED) services, facilities and equipment available, except if specified otherwise.
Health
The member confirms that he/she does not suffer from health problems that would hinder or prevent him/her from participating in exercise, or that would be detrimental or adverse to the member’s health, safety or physical condition if he/she did exercise.
In case of any doubt, the member shall seek advice of a suitable medical professional who should confirm the ability to exercise. 96 Training (NINETYSIX COACHING LIMITED) shall have no obligation to perform a fitness assessment or similar testing to determine the member’s physical condition. If an assessment is carried out by 96 Training, it is for the sole purpose of compiling specific data for the use of tracking the member’s progress in a programme and not for diagnostic purposes.
Age Limit
The Member confirms that he/she is 18 years old or older. For persons 16 or 17 years old, exceptions can be granted based on a written parental or guardian consent.
Payments
The member is responsible for the payment of membership. This is true even if the amount is debited directly by 96 Training (NINETYSIX COACHING LIMITED). Agreed pricing only applies if the member pays according to the agreed conditions.
If payment is late the member will receive reminder emails from 96 Training, access may be suspended and an admin charge may occur. The membership continues to run even if the access is suspended.
If after 30 days the amount is still owed the member is in violation of the agreement and the total outstanding amount of any remaining contract term will be due.
96 Training (NINETYSIX COACHING LIMITED) may transfer the case to a debt collector, which will add additional fees.
Any upfront fees are paid at the point of this agreement. The member has given approval for an automatic debit from his/her account or card, and will show on your statement approximately 5 working days from payment acceptance date.
First recurring membership fees will be automatically collected the day after the completion of any trial period unless the decision to opt out has been made in writing to a member of management. Recurring payment of membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
You agree to advise us immediately of any change to the payment details provided.
Sessions
96 Training Small Group Personal Training sessions must be used within the billed month, any sessions not used cannot be carried over into the following month and will be lost.
Sessions cancelled within 2 hours of the start time and date may also be lost.
Adjustments
Memberships can be upgraded at any time. However should a downgrade be required, a minimum 7 days’ notice is required before the next payment is due. All requests must be written in email to [email protected].
You are unable to downgrade and apply a cancellation notice in the same billed month. If cancellation notice has already been given, membership downgrades are unable to be authorised.
Freeze
Memberships can be on placed on a freeze for a maximum of three months. A monthly charge of 25% of the current monthly plan is applied during the agreed term, after which the membership will automatically be un-frozen and will revert to the full monthly rate. It cannot be extended past the three months, or placed on hold again for another two monthly payments, excluding rare cases.
A freeze only applies to monthly memberships and will start from the next payment date. A minimum 7 days’ notice is required before the next payment is due.
Cancellation
We require one full billing cycle notice by sending an email to [email protected] (i.e. if notice is given on 14th March, your notice period will begin from the 1st April with your last full payment, and the membership then ending on 30th April).
Exception: It is possible to cancel the membership due to medical reasons, upon presentation of a suitable medical certificate.
Price Changes
Any price changes to 96 Training products or services will be communicated at least one billing cycle prior to implementation.
Satisfaction Guarantee
During the first 14 days from the start of the trial membership, the member can cancel their plan without an admin charge, and will be reimbursed for any membership not used.
Referral Scheme
We offer a £50 credit towards the next membership payment for each person you refer to 96 Training, the below applies:
Referral participants must sign up for a full 96 Training membership.
Referee must be an 96 Training member.
A member of the coaching team must be made aware of the referral at point of sale.
If the referee gives notice and their credit for a referral falls within their termination period, this will be void.
If the referral signs up to a 96 Training membership but gives notice to terminate the membership before two full payments are completed, the credit will be void.
Promotions
96 Training (NINETYSIX COACHING LIMITED) reserves the right to end any promotion with no prior notice. Promotions cannot be transferred to another person and cannot be exchanged for cash or any other product or service.
Any prizes offered must be claimed within 60 days of announcement of the winners.
Code of Conduct
The member shall respect the principles of 96 Training (NINETYSIX COACHING LIMITED), as laid out in our Code of Conduct. If the member behaves in a way that breaches the code of conduct membership can be suspended or terminated at the management’s sole discretion.
Personal Data
Information on how we process and handle your Personal data can be found in our Privacy Notice.
Access
96 Training is open Monday to Thursday 6am until 8pm, Friday 6am until 6pm and Saturday 7am until 12pm, with the exception of bank holidays and exceptional circumstances, when times may vary. Sessions are available according to times stated in the 96 Training booking system. Sessions and Coaches are subject to change with no prior notice.
Holiday Clause
There may be occasions up to 26 working days per calendar year where we close all or part of 96 Training. We will let you know of such closures in advance of them taking place, unless urgent or an emergency.
In this instance 96 Training will give you reasonable opportunity to amend, change or carry over missed sessions to the following billed month.
Public Liability
Each Member of 96 Training shall be liable for any property damage and/or personal injury caused by the member on the premises. It shall be the obligation of the member to pay for any costs involved upon presentation of a statement thereof.
Waiver
Any and all use of the 96 Training facilities shall be at member’s own risk at all times. The member shall not utilise any equipment unless he/she knows the appropriate usage. 96 Training (NINETYSIX COACHING LIMITED) shall not be liable for any injuries, physical impact or damages to the member, or the property of the member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.
Lost Property or Theft
96 Training (NINETYSIX COACHING LIMITED) does not take responsibility for loss or theft of any personal belongings. Storage is available for members while working out in the facility. Each member needs to empty the storage space when leaving the facility.
Any items left on 96 Training premises will be kept for a period of 30 days before being disposed of.
Public Informations
We are a company registered in England. Company registration number: 14966996 and registered office is: 14 Foxglove Walk, Worthing, BN13 3TB.
Any questions or complaints, must be submitted in writing addressed to management and sent via email to [email protected]. We will confirm receipt with a response by email in a timely manner.
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